Returns of Online Merchandise
All non-custom items can be returned within 30 days of purchase for a full refund, excluding shipping charges.
A copy of your order or an email from our customer service center, granting approval of return, must be included in all return packages.
All returns will be credited back to the customer within one week of receiving the returned item.
Any product that has been fully customized through a cooperative effort between the customer and our team cannot be returned unless the item was damaged upon receipt. This will be determined on a case by case basis by our customer service team.
Return Shipping Charges
The customer is responsible for all shipping charges associated with sending the returned item(s) back to our facilities.
Where to Send Returns
All returns must be sent to:
C. Forbes, Inc.
12830 West Creek Parkway
Richmond, VA 23238
If you have any questions regarding returns, please feel free to contact us at:
We sincerely appreciate your business!